Frequently Asked Questions

What is an Emergency?

A: “An emergency is a situation that poses an immediate risk to health, life, property, or environment” Wikipedia.
A: “A serious, unexpected, and often dangerous situation requiring immediate action” Merriam-Webster’s Dictionary.

Where can training take place?

At your workplace or a venue that you nominate.

What training services do you provide?

We provide site specific training for Wardens, Chief Wardens, Evacuations, General Occupancy, and Fire Extinguisher/Fire Blanket use, as per AS-3745-2010.

Do you provide training interstate?

A: Yes, we travel interstate to provide all our services. PLease call us to find out.

Can I leave the Assembly Area once I'm there?

A. Persons that have evacuated a building in an emergency, must wait at the Assembly Area as it is a place of safety. Persons can leave the Assembly Point but must notify the Chief Warden. If there is a weather issue such as rain or extreme heat the Chief Warden must take this into consideration and advise all occupants where the assembly area would be relocated to.

If a person is to leave the assembly area then they must notify their Chief Warden on where they are going so that they are to be able to be accounted for. They must be contactable so that they can be advised when they can return to the building or be asked questions by the fire services.

It is againt the law to re-enter a building once one has evacuated. They are also not covered by the employer's insurance.

Can a hearing impaired person be a warden?

Australian Standard (AS) 3745-2010 Planning for emergencies in facilities, under Section 5.6.4 (d) a person must “be capable of communicating with occupants and visitors”. While it is commendable for a person with a hearing impairment to volunteer to act as a Warden the impairment could create difficulties in receiving or passing on critical information to or from occupants. Failure of a Warden to be able to give or receive information in a timely manner to occupants during an incident that impacts on their building could place other occupants at risk of harm. For the overall safety of building occupants the selection of a person with a hearing impairment must be disallowed as they would not meet the selection criteria as defined in AS 3745-2010.

Who needs to attend Warden and Evacuation training?

A. Warden training and Evacuation Exercises are specifically directed at the Emergency Control Organisation (ECO) team. This means all wardens, the chief warden team, communications officer and first aider.

The number of wardens is not specified in the Australian standard 3745-2010. it entirely depends on the individual bisiness. However, it is prudent to use a rule of thumb of 1 warden for every 20 people, or 2 people per floor or area. It really depends on the size of the facility. Other staff members may also attend, so that they may be equiped in an emergency.

It also makes good sense to have backups of your ECO members, particularly the chief warden.

Wardens must attend warden training at intervals of not greater than 12 months. All Wardens MUST participate in one full evacuation exercise in each 12 month period. For further information about emergency response preparedness, or to find out more about our services and solutions, simply browse our website or contact us for further discussion.

Each tenancy in a building must send a warden representative to attend annual Warden training. In this way, an emergency can be managed as a team.

Do all my staff need training to use a fire extinguisher?

No. Only those staff/wardens that you appoint need to learn.

Why do we need emergency training for our workplace?

A: Clause 43 of the Work Health and Safety Regulation 2011 states that “a person conducting a business or undertaking at a workplace must ensure that an emergency plan is prepared for the workplace…” You should have a prepared Emergency Management Plan, Procedures and Training. All three must corroborate, as well as adhere to legislation and to Australian Standard 3745-2010. Therefore, employers have a duty of care towards their staff, customers, contrators, etc, to provide a safe workplace environment.

Records must be kept of any changes to your Emergency Procedures and of all incidents that involve fire, smoke and other relevant situations, so that you may be protected in case of litigation. Date them with time and minutes of what is discussed. Those records include training records for compliance reasons.

What is involved in preparing an Emergency Management Plan (Procedure manual)?

A: An Emergency Management Plan must include emergency procedures to mitigate any emergency in your workplace. It includes the step that wardens and the chief warden must take to handle an emergency and lead people to safety. This mitigates the posibility of accidents and other nasty possibilities during a fire or other emerency. It i the instruction manual to the ECO team. It also contains instruction for activation of alarms, evacuation procedures, fire theory and many other components. The kinds of emergencies covered are:

1. Fire /Smoke emergency

2. Medical emergency

3. Structural emergency

4. Personal threat / Armed holdup

5. Building services failure / Lift entrapment

6. Lockdown procedures

7. Accident / Biological / Chemical emergency

8. Contractor work



Can I get fined if I don’t have an Emergency Management Plan?

A. the Workplace Health and Safety Codes of Practice specifically refers to the emergency planning obligation of employers to adequately prepare for an emergency event in accordance with Australian Standard 3745-2010.

The fundamental goal of emergency planning goes beyond simply meeting compliance obligations. Emergency planning is about saving people’s lives. The laws governing emergency planning are all designed to put people’s safety first, and this overarching goal is to be reflected in the plan and its execution.

It is important to remember that keeping a workplace safe does not only lie in the hands of facility managers and tenants. As stipulated in AS3745, general occupants also have an important role in emergency planning by ensuring complete participation in required emergency response training and regular evacuation exercises. Safety is, therefore, everyone’s responsibility.

Therefore, Yes. Persons conducting a business or undertaking at a workplace must produce and maintain an Emergency Management Plan for their workplace so that it remains effective. Maximum penalty: $600,000 or 5 years imprisonment or both.

Refer to:

Who Can prepare Emergency Management Plans and provide training to your staff?

A: We are. At Ozmetro Fire Services, our trainers are competent and confident in emergency management and have real emergency experience.
Our understanding of real emergencies means we are well placed to assess and advise on the best way to prepare your facility and personnel for emergencies.

Emergency management Plans are created carefully after a personal inspection to your premises andd questions asked. This document is as important as the training that is provided, to ensure that your ECO team is informed and competent to meet the demands of an emergency.

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